Shipping & Refund Policy
Kimonat Shipping Policy read it carefully before submitting your online orders on the Kimonat website.
When you buy from our site usually takes 1 or 2 business days for Kimonat to arrange it and receive it to the delivery company, so they will get your order to your doorstep within 5 days according to your government zone.
Please note that the products ordered through Kimonat are delivered in boxes and bags, please keep them in the same way you receive them if you want to return them.
the delivery company receives the shipment from us without opening it and delivers it to the customer closed as it was received from us, and they have no right to open the shipment permanently.
If you would like to cancel your online order that you purchase which you created on Kimonat's website for any personal reasons:
If you buy and the shipment has been sent to you, the order can be canceled and the amount paid could be refunded from the online shopping websites within 14 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@Kimonat.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@Kimonat.com
When you buy from our site usually takes 1 or 2 business days for Kimonat to arrange it and receive it to the delivery company, so they will get your order to your doorstep within 5 days according to your government zone.
Please note that the products ordered through Kimonat are delivered in boxes and bags, please keep them in the same way you receive them if you want to return them.
the delivery company receives the shipment from us without opening it and delivers it to the customer closed as it was received from us, and they have no right to open the shipment permanently.
If you would like to cancel your online order that you purchase which you created on Kimonat's website for any personal reasons:
If you buy and the shipment has been sent to you, the order can be canceled and the amount paid could be refunded from the online shopping websites within 14 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@Kimonat.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@Kimonat.com