We aim to make shopping with us simple, but we understand that you may have some questions from time to time. Our Help and Support pages are easy to use and are the quickest way to find the answers to our frequently asked questions. If you can't find the answer you're looking for, our Customer Care Team is here to help. Our Customer Care Department is open as follows: 10 am to 7 pm (Cairo time) Saturday to Thursday, excluding the national holidays. Available communication channels: info@kimonat.com
or our social live chat

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.

To reset your password, follow the 'Forgot password' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

Follow these simple steps to start shopping with us.
If you're a registered user, then just sign in to your account
If you're not registered yet then simply do by filling out our form or just connect through your Facebook\ Google account.
If you know what you're looking for, start shopping by selecting the product category links. You can also shop our latest product through the NEW IN category
link, or our OFFERS COLLECTION through the links on our home page. If you have a specific product in mind or are unsure where to start, you can simply enter a
keyword or item number in the search box on the homepage.
Once you have found an item you want to buy, select the size, and quantity you want and click on the ADD TO CART button.
You can then either continue shopping or review the items in your shopping bag by clicking on 'View your Cart'.
If you're happy with the items in your shopping bag, click CHECKOUT' to complete your order.

Sure, just contact to order from us.

We accept Visa, MasterCard, and American Express credit. You can also choose to pay on delivery.
All payments are processed through a secure checkout system.

Please check that the code/link you are using is still valid and not out of date.
All discounts cannot be used in conjunction with other promotions or discounts, please review the Terms and Conditions of the promotion.
Your code must be entered in the format in which was received. It may help to clear your cookies and cache if your code is not working.

Please make sure that you're entering the gift card number correctly. If it's still not working, please contact our customer support team for further investigation.

Gift card is being sent to the email + phone number registered on your account, so please check your inbox.
In case you haven't find it in your inbox, please contact us to resend it to you.

We deliver to any city inside Egypt.

The delivery time differs from one place to other.
Please allow a day for us to process your order and hand it over to our shipping company: if you are from Cairo or Giza, your order will arrive within two days
And if you are from Alexandria or Down Egypt, your order will reach you within four days
And if it is from upper Egypt, your request will reach you within a week

No, the Express shipping option is not available

If you are not completely satisfied with your order, we offer a full refund within 14 days.
Return requests should be submitted through our returns center.

We're dedicated to providing you with the finest online shopping in Egypt and we will be happy to assist you with refunds or returns.
The return should be within 14 days.
Items returned must be in their unused condition with the original packing.
We do not accept a returned item that's worn, damaged, washed, or altered in any way.
The following items cannot be returned: Underwear, lingerie, face masks, bodysuits, socks, and swimwear. but you can check your order before paying.
In case of receiving a physically damaged product (s) from the courier, the incident should be reported within 2 days starting from the delivery date (including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.

Because we care about your order, you will be able to check the order while delivering it to you.

Refunds are to be done through the same payment method you used.
Credit card refunds can take from 5 to 10 business days to be reflected in your bank account.
COD orders will have their refund by transferring the amount to your bank account or the post office.
Refunds may take up to 14 working days.